Returns made easy!

We know that returning items can sometimes be a hassle, but don't worry - we've made the process as easy and stress-free as possible!

It's that easy:

  • Original packaging: Please return your items in the original packaging to ensure everything arrives safely.
  • 14 days time: The goods must reach us within 14 days.
  • Faulty items? If there's a problem with your item, simply contact our customer service. We'll be happy to help!

Important to note:

  • To ensure that everything goes smoothly, please make sure not to remove stickers and labels and keep the clothing clean. Worn or soiled items, as well as Sale-Unfortunately, we cannot accept returns of products.

Your return process:

  1. Create a return: Simply visit our returns portal to create your return.

  2. Cost: The return costs only 8.99€ (within Germany), which will be deducted from the refund.

--> Returns portal <--

Refund made easy:

Once we receive your return, we'll process it within 5-7 business days. After that, it'll take just 4-6 business days for your refund to reach you!
Return shipping costs vary by country and will be deducted directly from your refund.

Important: Returns without registration will not be accepted

Unfortunately, if you return an item without prior notification and without using the official return label, problems may arise. Here's what could happen:

  • No acceptance: Returns made without prior notification and without the official return label will not be accepted.
  • No refund: Since the return is not recorded in our system, we cannot assign or process it, which means that no refund will be issued.
  • Delays: If the package arrives with us anyway, it cannot be processed due to the missing registration.

To ensure that your return is processed correctly and quickly, please always report it in advance via our Online portal and use the provided return label. This will help us process everything smoothly and get your refund to you as quickly as possible.

Important: Use the official return label

To ensure your return is processed smoothly and quickly, it's essential that you use our official return label. If you use your own return label, the following issues may occur:

  1. No Assignment: Without the official label, it may be difficult for our warehouse team to assign your return to your customer account. This will prevent us from processing the return.

  2. No refund: Returns made without our official return label will not be accepted by us. not acceptedIn such cases, we cannot provide a refund.

  3. Liability for loss: If you use your own label and the shipment gets lost on its way to us, As a customer you assume full liabilityIn this case, no refund can be made.

What happens if shipments cannot be delivered?

If a shipment is returned to us due to an address error or non-collection, we will be happy to resend it. Please note that additional shipping costs will apply. Alternatively, you can cancel the order – we will then deduct a small €10 processing fee from your refund.

Return costs:

country Shipping costs for returns in €
Belgium 17 €
Bulgaria 23 €
Denmark 20 €
Germany 8.99 €
Estonia 17 €
Finland 17 €
Frankrcalibration 17 €
Greece 24 €
Ireland 17 €
Italy 19 €
Croatia 17 €
Latvia 17 €
Luxembourg 17 €
Netherlands 17 €
Austria 17 €
Poland 17 €
Portugal 24 €
Sweden 24 €
Spain 17 €
Czech Republic 17 €
Hungary 17 €
Based on 4346 reviews
95%
(4143)
4%
(191)
0%
(10)
0%
(1)
0%
(3)
U
Fion Abendkleid Mint
Uzma C. (Germany)

5 Stars

S
Pina Zweiteiler Taupe
Sara R. (Germany)

5 Stars

A
Sedef JanJan Rosa 03
Aleyna D. (Germany)

5 Stars

J
Sura Zweiteiler Schwarz
Judi B. (Germany)

5 Stars

A
Daria Abendkleid Beige
Amal E. (Germany)

5 Stars

E
Simge Abendkleid Dunkelblau
Esra Y. (Germany)

5 Stars

F
JanJan Exklusive Mint
Frau Y.S. (Germany)

5 Stars

R
Fion Abendkleid Mint
Rana U. (Germany)

5 Stars

N
Classy Kleid Beige
Nihan T. (Germany)

5 Stars

S
Arya Abendkleid Blau
Süeda K. (Germany)

5 Stars

T
Dunja Abendkleid Mint
Tighadouini M. (Germany)

5 Stars

E
Dunja Abendkleid Grün
Esma Y. (Germany)

5 Stars

Z
Sima Brautkleid
Zeynep A. (Germany)

Die Verarbeitung und das Kleid an sich sind wunderschön. Sehr schöner Stoff und die Lieferung ging viel schneller als erwartet. Das Paket war sehr schön verpackt! Ich kanns auf jeden Fall weiterempfehlen!

A
Dunja Abendkleid Mint
Anonymous (France)
Livraison en 5 jours

Livraison en 5 jours , robe superbe je recommande x1000

J
Sumeya Abendkleid Dunkelblau
Jasmeen T. (Germany)

5 Stars

E
JanJan Exklusive Mint
Edina (Germany)
Wunderschön

Wunderschön

E
Fion Abendkleid Mint
Edina (Germany)

Ich habe mehrere festliche Kleider bestellt und dann dieses perfekte Kleid gefunden.
Die anderen Kleider, die ich hier bestellt habe, waren auch alle wunderschön, jedes auf seine Art – aber dieses hier hat genau meinen Geschmack getroffen.

A
Fion Abendkleid Rosa
Anonymous (Germany)
Sehr schön vielen

Sehr schön vielen Dank

H
Almeda Abendkleid Khaki
Habib (Australia)
Beautiful dress 👗 well worth it highly

Beautiful dress 👗 well worth it highly recommend 👌 👍🏻

A
Sima Abendkleid Rosa
Anonymous (Germany)
Qualität ist top

Qualität ist top, Lieferung war auch sehr schnell, das Kleid fällt kleiner aus, normalerweise trage ich S (36) (deutsche Größe), aber hier hat Größe M (38) gerade noch gepasst.

S
Chiffon Beige 01
Seyma (Austria)
Farbe nicht

Farbe nicht schön

S
Medina Abendkleid Beige
Seyma (Austria)
Das Kleid hat mir nicht gepasst Zurück schicken

Das Kleid hat mir nicht gepasst
Zurück schicken kann ich es auch nicht
EINFACH NUR GELD VERSCHWENDUNG!!!

A
Fidela Brautkleid
Anonymous (The Netherlands)
They are not responding to my E-Mails

They are not responding to my E-Mails, the dress is totally not good from the size!!!! And I can’t return it??? What do I do with the money?

K
Melek Brautkleid
Kaouthar G. (Spain)
I loved

I loved it

A
Inci Abaya Zweiteiler Schwarz
Anonymous (Germany)
Die Abaya ist wirklich wunderschön

Die Abaya ist wirklich wunderschön, sowohl mit als auch ohne Gürtel!